Frequently asked
questions.

We currently serve customers in the United Kingdom. Delivery availability and any applicable charge are shown at checkout before payment.

Our standard delivery estimate is 6–9 business days after dispatch. This is an estimate rather than a guaranteed delivery date; carrier delays, peak periods and events outside our control can affect delivery.

Orders are prepared before dispatch. You will receive an order confirmation after purchase and a dispatch confirmation when your order leaves the dispatch facility.

Where tracking is available, tracking details will be included in the dispatch confirmation. Please allow time for carrier tracking to update after dispatch.

Compatibility can vary by phone model and case. Please read the product description carefully before ordering, especially for magnetic accessories and wireless charging products.

Payment is completed through the checkout options shown when you place an order. Please review the available payment method and your order details before confirming payment.

Please contact us with your order number and the reason for your request. See our Refund & Returns Policy for eligibility, timing and return instructions.

Please contact us promptly, including your order number and clear photographs where relevant, so that we can review the issue and provide appropriate support.

For help with an order or a product, please visit our Contact Us page and include your order number when available.